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Abstract The physics of recombination lines in the Heisinglet system is expected to be relatively simple, supported by accurate atomic models. We examine the intensities of Heisingletsλ3614, λ3965, λ5016, λ6678, and λ7281 and the triplet Heiλ5876 in various types of ionized nebulae and compare them with theoretical predictions to test the validity of the “Case B” recombination scenario and the assumption of thermal homogeneity. Our analysis includes 85 spectra from Galactic and extragalactic Hiiregions, 90 from star-forming galaxies, and 218 from planetary nebulae, all compiled by the Deep Spectra of Ionized Regions Database Extended (DESIRED-E) project. By evaluating the ratios Heiλ7281/λ6678 and Heiλ7281/λ5876, we determineT_e(Hei) and compare it with direct measurements ofT_e([Oiii]λ4363/λ5007). We find thatT_e(Hei) is systematically lower thanT_e([Oiii]) across most objects and nebula types. Additionally, we identify a correlation between the abundance discrepancy factor (ADF(O²⁺)) and the differenceT_e([Oiii]) –T_e(Hei) for planetary nebulae. We explore two potential explanations: photon loss fromn¹P → 1¹Stransitions and temperature inhomogeneities. Deviations from “Case B” may indicate photon absorption by Hirather than Heiand/or generalized ionizing photon escape, highlighting the need for detailed consideration of radiative transfer effects. If temperature inhomogeneities are widespread, identifying a common physical phenomenon affecting all ionized nebulae is crucial. Our results suggest that both scenarios can contribute to the observed discrepancies.